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Illness & Injury

  • Your pet is covered by our insurance during their stay (except for pre-existing conditions).
  • We make regular checks on the dog’s health, but should a situation arise where a dog is unwell, we have an isolation kennel away from the main block.
  • If we are concerned about the health of any of our guests, we will immediately get veterinary advice. Your normal vet will also be consulted if possible. We will inform you or your emergency contact.
  • All dogs needing treatment will be treated by our on call vet and they will contact your vet if further information is required.
  • Injuries occurring in kennels are covered by our Insurance up to £1500, excluding any pre-existing conditions but illnesses that occur while in kennels are at customer’s expense.